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PayU Payment & EMD Information

Notice to registered bidders on the online payment gateway and EMD refund process.

Greetings from Coaljunction. We are pleased to inform you that PayU has been introduced as our new payment gateway, to facilitate secure, faster, and seamless payment of EMD for participation in our auctions.

With the PayU gateway you may remit EMD via Net Banking, with 57 banks presently enlisted to ensure a hassle-free experience. We encourage you to make use of this facility.

100% Paperless Registration

Coaljunction now offers a fully paperless registration process with online payment options built in. No hard copies need be forwarded to our office following registration.

Please click Register at the top right corner of www.coaljunction.in, and choose Option 1 for the paperless registration module with integrated online payment.

Click Register→Bidder Registration for Spot→ New Customer→ complete the User Information Form→ the OTP verification process→ download the Statement of Interest (SOI)→ upload the required documents and submit for Coaljunction's approval.

For further assistance with registration, kindly call 9163348262.

Steps to Make the EMD Payment

1	Visit auction.coaljunction.com and sign in with your credentials.
2	Navigate to EMD Management → Payment.
3	Select the Online option.
4	Enter the amount — a bank service charge of ₹50 will be added.
5	Select the PayU aggregator and submit.
6	Choose your preferred bank from the Net Banking list to proceed.

Claiming Your EMD Refund

Please log in at www.coaljunction.in using your registered credentials, review your e-ledger, and apply for your EMD refund as follows.

1	Select EMD Management, then Refund.
2	Click Add and enter the EMD refund amount.
3	Select your preferred mode of collection.
4	Confirm the bank details presented in the window.
5	Click Submit to register your refund request.

For general queries, please contact our toll-free helpline at 1800 419 20001 (10 A.M. to 6 P.M., Monday–Saturday).

Important Notifications

1.	Online refund via RTGS may be applied for ₹2 lakh and above (for approval & processing w.e.f. 15 Nov 2010).
2.	Refund requests registered by 12:00 noon on a working day are approved the same day; requests registered thereafter are approved the following mjunction working day.
3.	The mode of refund selected in your online request is deemed final; no request for a change of mode shall be entertained.
4.	A penalty of ₹1,180 (inclusive of 18% GST, w.e.f. 1 July 2017) shall be levied where registered bank account details are found incorrect.
5.	W.e.f. 1 Feb 2009, the account number registered with us is printed on refund cheques beside the payee name.
6.	An EMD refund request, once applied, cannot be reversed into the bidder's e-ledger; the applied amount remains reflected until the request is approved.
7.	For coal EMD deposits, please use HDFC CMS or the online gateways of HDFC, SBI, or ICICI. Deposits by DD payable at Kolkata add at least 3 working days to processing.
8.	Cheque collection from the MJ office, Kolkata, was withdrawn w.e.f. 1 October 2009, in favour of online refunds for ₹1 lakh and above.
9.	All refunds of ₹2 lakh and above must be applied under Online mode only (w.e.f. 15 Nov 2010).
10.	₹2 lakh and above, Online: processed within 1 mjunction working day of approval. Below ₹2 lakh, Cheque: processed within 3 working days and dispatched to your registered address. Below ₹2 lakh, NEFT: processed within 3 working days.
11.	Online refund via NEFT is available for amounts below ₹2 lakh (w.e.f. 1 June 2017).

Current Bulletin

EMD refund requests will not be approved or processed on 28 May 2026, on account of Bakri Eid.
Refund via Cheque mode remains temporarily suspended amid the ongoing pandemic-related lockdown, and will resume once normalcy is restored.
NEFT refund credits amounts below ₹2 lakh directly to your registered account, within 3 mjunction working days of approval.
MICR is mandatory for refunds against an HDFC account via NEFT/RTGS, and not mandatory for non-HDFC accounts.
Saturdays and Sundays are week-off holidays at mjunction; refund requests are neither approved nor processed on these days.
CIL customers are advised to use the IndusInd Aggregator gateway to transfer EMD from 40 banks, including HDFC, SBI, and ICICI, with PNB shortly to follow.
Kindly keep GST details updated on the portal within 3 working days of any MJ fee payment — outdated details will result in billing as an unregistered GST customer, forfeiting input tax credit and future GST invoicing.

Helpline Area

CIL & SCCL spot e-auctions	1800 419 20001 (10:00 A.M.–6:00 P.M., Mon–Sat)
Queries during e-auction / EMD deposits	1800 419 20001 (10:00 A.M.–6:00 P.M., Mon–Sat)
EMD refund	1800 419 20001 (10:00 A.M.–6:00 P.M., Mon–Sat)
Registration & DSC assistance	9163348262
Chief Complaint Officer — Kaushik Mitra	9163348091 / 033-66106470

Mjunction Services Limited is an e-commerce organization and does not operate as a banking institution. MJ shall not be held responsible, nor liable to pay interest, for any delay in the processing of an EMD refund requested by a customer, for any reason cited by the customer.

MJ shall not be held responsible for delays arising from:

(i)	Technical disturbances on the SBI, IndusInd Aggregator, Atom, or PayU websites;
(ii)	The account-mapping process of SBI, IndusInd Aggregator, Atom, or PayU;
(iii)	Processing of the EMD refund by SBI, IndusInd Aggregator, Atom, or PayU;
(iv)	Invalid bank account details, or incorrect information furnished or confirmed by the customer.

MJ remains fully cognisant of its responsibilities in respect of financial transactions, and shall endeavour to act within the timelines published on the website, subject to normal circumstances.

In respect of unsuccessful bidders, the EMD shall be refunded by Coaljunction, a business unit of Mjunction Services Limited, upon conclusion of the auction and at the bidder's request. Where no refund request is registered on the Coaljunction portal, the EMD shall be retained for future e-auction participation.

Regards,
Team Coaljunction